New Customers

To receive water and sewer services, please proceed as follows:

Complete a New Account Application: 

• Residential(PDF, 783KB)
• Commercial(PDF, 777KB)

Submit Applications In-person at: Molalla City Hall, 117 N Molalla Ave, Molalla OR, 97038

In addition to your application, additional requirements are as follows:

• Proof of purchase - in the closing papers you receive from your title company is a specific document titled Statutory Deed or Warranty Deed, that the Utility Department must see for verification.
• A $100 deposit for service that is refundable after 12 consecutive on-time payments. Deposit payments will be accepted as cash, check, and/or credit/debit card.
• For rental properties, the Tenant and the Landlord/ Property Management company both need to complete and sign the application.

Account Guidelines

	Due Date:	Payment is due on receipt of the bill and       considered late after the 15th of the month.
	Late Fee:	A  Late Fee of $15.00 is added to your account       if paid after the 15th of the month.
	Returned     Check:	Check payments returned for non-sufficient funds      will be charged a $35.00 NSF Fee.

Delinquent Accounts: An account not paid becomes delinquent on the 16th day of each month and a Delinquent (shutoff) Notice is mailed to the account holder. Accounts that have service terminated must be paid in full plus a $50.00 Reconnection Fee to have service restored.

Important: For delinquent rental property accounts, landlords/property managers are also notified of non-payment.

Other Ways to Pay

Important Advisory:

Please contact the City should you need the water turned on or shut off at the main meter. Customers are NOT to turn on or off the water meter at any time. 
 If a meter is damaged due to tampering, replacement costs will be the customer's responsibility. 
Any tampering of or unauthorized access to the water meter is subject to additional fees and fines.
Meters are property of the City. City personnel must have access to meters at all times.

Please contact the Utility Billing Department via phone call: (503) 829-5600 and/or via email: utilitybilling@cityofmolalla.com with any concerns

For after-hours Emergency, call Public Works: (503)793-9043

SUPPORTING DOCUMENTS

• New Account Residential - Fillable Application(PDF, 783KB)
• New Account Commercial - Fillable Application(PDF, 777KB)